4.7

Based on 153 reviews

17:33 19 May 22

What a great company to do business with! General Manager Mark come to our home to give us a quote on a stair lift for... my wife. When I told him we needed the lift so my wife could come home from the hospital he pulled out all the stops and had it installed in a couple of days. The installer James was an extremely nice guy and was excellent at his job. He was very meticulous and spent a lot of time making sure the installation was perfect.. He took the time to explain how the lift worked and invited me to call him if I had any questions. the next day I went to the Mobility 1st store on Florence St. I arrived before the store opening time. That did not seem to matter as Mark asked service manager Chris to help me with the parts I need to make a couple of wheel chairs comfortable for my wife. Great people and great service throughout the company!read more

Janice Stirton

16:32 07 May 22

My hubby had a knee replacement. We thought he would be ok to come home to his own bed. He actually could not do the... stairs at first. We needed a hospital bed for our family room. We had already purchased a walker, commode and cane from Mobility 1st. I called them up and arrange for the rental of a hospital bed. Everyone was terrific. Zak the installer was thoughtful and efficient. We would definitely recommend Mobility 1st.read more

Anne Marie Madziak

17:38 18 Apr 22

Mom purchased her walker from Mobility First 3 years ago. Over the weekend it came into contact with a slowly moving... vehicle, resulting in a visit to Mobility 1st this morning. Grace made it a priority and had it fixed in a matter of minutes. We have always had excellent service from the staff and pre-Covid they extended a highly valued (and badly missed) visiting service to Maple View Retirement Home where they offered minor adjustments and fixes to residents free of charge. An excellent company culture that focuses on exemplary service!read more

Karen Merrylees

17:34 01 Apr 22

Great experience. Grace in the service department assisted with getting my mom service for her power wheelchair same... day as it was not working properly. She worked with the timing of the service schedule to fit in the repair so my mom didn't have to wait ! Great service going over and above to help a senior with mobility issues. Thank you so much !read more

Doreen Noel

21:12 28 Mar 22

Fast and efficient service. I had called another company 4 times and waited over a week. One phone call and I got... exactly what I needed the 1ST TIME. Everything taken care of in less then a 10 min phone call. Very friendly and efficient. Thank you so muchread more

Mary Ellen Hunt

21:16 21 Mar 22

Hi Robin: Thank you so much for bringing out my scooter. I read enough of the directions to know that they are very... specific with charging the battery for the first time. Sandy and I were going to go downtown but we ran out of time. Good thing, I may not have gotten home with it!! Also I had a clear plastic cover on my 4-wheel rollator which fits, not only the tiller console, but also the basket in front!!So thanks again.My best,Mary E. Huntread more

Craig Stirton

04:54 19 Mar 22

after receiving confirmation date for knee replacement surgery I contacted Mobility 1st. Today I went to the store.WE... were warmly greeted by a staff member. I explained my need. was shown the appropriate walker. The representative adjusted the device to the correct height. My wife and I were impressed by the clean, well organized and vast array of product available. We also investigated their stair lifts which we anticipate we'll need.read more

Ann Stevens

20:44 04 Mar 22

The customer service level is really great here. You are felt welcomed and never a bother. The staff are very friendly... and take the time to explain why I had an issue. Efficient and very customer focused. I watched as they took time to service another customer in the store and they were very professional and took the time the customer needed to get the answers she asked. They never rushed the customer. Great service!! Thank you.read more

Elizabeth Miller

22:13 23 Feb 22

Finally found a place that understands the important work they are doing for people. They care.

Sabrina Wall

18:53 09 Feb 22

I've been a customer to Mobility Ist Ltd in London ON for a year now and I am very pleased with their services. They... sell and service soft tubs and even assisted me with servicing a spirit tub all the way in Bayfield ON for a very reasonable fee. I've also purchased a refurbished soft tub from them and they are offering a 1 year warranty. All around their customer service has been exceptional with kind, attentive and understanding staff. The turn around time on my service was also exceptionally quick and reasonably priced. I highly recommend this company.read more

Stone July

20:09 22 Jan 22

Both Mariana and the othe lady what a great team both did a great job A+ I will make sure everyone know what a great... placeread more

Gary Dutra

21:16 03 Dec 21

Excellent Excellent service. I was having major problems with my mobilty aid and they figured it out for me when... another facility had no clue. Thanks so much again. Highly recommended. They also can rent you a loaner mobility aid while yours gets repaired. Thanks again.read more

Beth Tompkins

16:47 01 Dec 21

Wow! They got me a brand new walker for free! I came in because the brake cable on my 2-year-old walker was broken.... They contacted the manufacturer while I waited and 5 minutes later I was informed they were sending out a NEW one as a replacement. It arrived 6 days later. Woo-hoo! (PS--I wish Mobililty1st would redesign their "How did we do?" slip so that the review website's address at the bottom was in a larger and more easily-read font--my eyes, like those of most of their customer I would think, are not as good as they used to be)read more

Susan Harris

16:03 09 Nov 21

Friendly, prompt, extremely helpful! Absolutely recommend for service. Bought replacement parts for lift chair and... saved a bundle of money!Thank youread more

Kat Marie

16:57 02 Nov 21

They have the most affordable price compared to other mobility companies. I rented a knee scooter for my broken foot... and eventually bought a walking cane to aid my healing foot. The staff, special mention to Mariana :), are so accommodating whether by phone or in person. Payment mode is also very flexible, never had any issues with extending my rental and still saved in the end. I would highly recommend this company for all your mobility needs.read more

John Baldassarre

17:55 28 Oct 21

Needed CPAP and called to enquire. In speaking with Leah she was super knowledgeable and efficient. Did some... preliminary enquiries with my insurance ahead of time ( so no guessing ). Day of pick up everything was ready for me. If you believe in good service Leah is a class act.read more

John Littleton

16:56 25 Oct 21

Needed service on a walker. Done on the spot and no charge for freeing seized up brakes.

Derek Campbell

22:50 13 Oct 21

We have had great customer service. I purchased a used Bruno chair lift and found out only 2 places in London were... authorized to install it. Mobility 1st did an excellent job, ordered the parts I needed, made sure I was trained on how to use it. I will also add i had a flat tire at work on a Saturday afternoon. Imagine how productive you are with no chair ? I found all the other locations were closed. So they had a innertube in stock i picked it up and was back in business. Thanks guys ! I would recommend them to anybody looking for great service at reasonable rates.read more

Rick Fines

22:49 17 Aug 21

Having been a sales experience trainer for many years, I can tell you that Leah is the real deal. If being taken care... of with compassion and professionalism is important to you, then you've found your CPAP place. My wife discovered Leah when she was diagnosed with sleep apnea and I came along for the experience. I certainly wasn't disappointed. Leah made us feel so comfortable, showed us all the options and got my wife set up very quickly.When it was my turn, I knew who to call. Trust me, make the same decision and you won't be disappointed.read more

Linda Greenslade

13:59 13 Aug 21

We had the best experience. The customer service was awesome. Every person we dealt with was friendly, polite and... very knowledgeable. I would highly recommend this business.read more

Philip Spencer

22:04 09 Aug 21

Superb service. Vickey and Maria were very helpful and knowledgeable. They made sure that the new Nexus rollator was... the right fit and the claw attachment for the cane was secure. A very welcoming atmosphere in their showroom.read more

Sandra Manship

20:11 29 Jul 21

We went to Mobility 1st to inquire about portable scooter. They were very helpful and knowledgeable about products.... They had them in stock and we were able to drive out on 1 in no time. I used the scooter yesterday for the 1st time and I was very happy with it. We went to a zoo with our 4 grandchildren and for the 1st time in years I was able to keep up with them and had no pain all day because 1 didn't have to walk. I definately recommend Mobility 1st Ltd they have my business for products I may need in the future.read more

Jane M

18:47 19 Jul 21

Excellent service. The staff are friendly and very helpful. Service is prompt. Mariana helped me over the phone and... in the showroom. Grace contacted me right away to schedule delivery and Zak was on time and efficient on delivery day. Thank youread more

Doug & Fran Muir

19:11 05 Jul 21

I am very impressed with the service I receive. It is always prompt and to the point and I get answers immediately. ... Very happy with service from Leah.read more

Patricia Rivers

14:44 25 May 21

I received my scooter 2 weeks ago... Love it, love it, love it.... However, the white cord attached to the battery... is very, very sensitive... I have not pulled, or jiggled the cord... I've have tried RENLENTLESSLY to talk with a tech, and all I get is her voicemail... I once called, and the young lady who answered the phone volunteered to run back to tell her I was on the phone.... I declined... That's not her job.... I have a problem with the sensitive cord, and would appreciate resolving this matter....read more

Wayne & Mary Ellen Garner

14:14 13 May 21

The service department always does an incredible job of checking and repairing our wheel chair and scooters. They... generally have parts in stock and attempt to complete the repairs in a timely manner. We so appreciate the work they do. We really enjoy working with Mike. He does a great job of explaining the repairs he did and how we should take care of our units.read more

Ian Weir

20:46 28 Apr 21

Mobility 1st is a great company with phenomenal customer service. If you have any questions, trepidations or concerns... at all this team will go to the ends of the earth to quell those anxieties.Very knowledgeable pleasant and diligent people. Mike especially is a true professional. I hope i get the opportunity to interact with this company again soon.read more

Rick Walker

19:23 19 Apr 21

We have purchased a walker and a wheelchair from 1st Mobility. Staff are very helpful and professional. These folks... know their business and prompt with courteous customer service.Special thanks to Mike Bere this morning for helping me fix an older walker which was missing a few screws. Much appreciated.read more

Gayle AVC

16:09 26 Mar 21

Leah was fantastic. I had no idea how to purchase a CPAP machine or what I needed. She was concise and helpful... throughout the whole process. The company was easy to deal with even when I had some after purchase questions and problems. Highly recommend.read more

Julie Srigley

19:39 12 Mar 21

I had to go in to have my break fixed on my walker. When I got there Mike took it right away and fixed it for me. He... was so kind and caring. They are always ready to help you with any issue you have. Would recommend them anytime.read more

Clark Jellico

01:40 12 Mar 21

My elderly mother suddenly needed help with mobility issues along with daily care. She lives at a retirement residence... but I needed to find items to make her life easier - in this case an assistance device to install rails on a toilet. I called Mobility 1st and spoke with Mariana. She is wonderful - very helpful and she send me emails describing various options. When I went to the store, she had the item in stock and it was $25 cheaper than Shoppers Drugmart! While there, I was impressed with the size of the store and the items they carry. The in stock items range from incontinence supplies, lift chair, walkers, scooters to countless daily items to help with mobility and everyday living. I highly recommend Mobility 1st and I will be back for further items.read more

Tanya Provencher

22:08 08 Mar 21

I recently bought a few different home safety items from here for my mom, and the pricing was great, but the service... was even better! Sarah was so knowledgeable and didn't pressure me into buying the highest priced product, but instead one that would work best for our needs. I would highly recommend you come here for help and Ask for Sarah, she knows her stuff. I'll be back!read more

Isobel McKellar

23:46 26 Feb 21

Hi. My name is Liz and I have three artificial leg joints so my mobility is limited and I cannot walk far. I don't have... a car and so I am very isolated. I phoned Mobility 1st and inquired about power chairs. Kevin and Robin arranged for me to meet at the store with an occupational therapist. They submitted my information to the government and I got approved. So I only had to pay 1/4 of the chair. Mobility 1st was so helpful and really helped me find the right chair to meet my needs. I would highly recommend them to you.. If you are in need of a mobility device, I am sure they can help you. I can travel safely for 16 miles on one charge. This has been such a wonderful experience and has given me back my mobility.read more

Bob James

15:14 24 Feb 21

Class act! Was dealing with Sarah to assist my parents with some bath safety items, she was very helpful and... knowledgeable. I will continue to come back for my parents needs. Wonderful location and clean.read more

Ian Crowe

04:01 18 Feb 21

I have been going to Mobility 1st for almost 10 years now. Always great prompt and courteous staff and excellent... service. A vast number of products and services available and the staff are very knowledgeable, they make you feel very welcome. Always greeted by Sarah Strickland who puts a smile on my face everytime I roll through the doors. Keep up the great work.read more

Darren Carther

02:41 14 Feb 21

We purchased our soft tub here. Initially they were good with the sale. Later when we needed service we sent an email... and called twice. The last time i called the girl said she would personally give the manager our information when he returned. 2 months later and still no quote. We contacted Bosstubs in Sarnia. He responded the same day and it was on the weekend. Ryan and his wife are fantastic for sales and service.read more

Ivy Cawley

18:09 03 Feb 21

This company is amazing. After OT visit we needed to modify my dad’s shower. Mobility 1st was able to do this for us... with in 24 hours. I feel much better leaving dad home alone post cardiac surgery. Chaz was amazing at completing the changes without any damage and even better making the shower handle as an add on to the existing shower head . Thank you mobility 1st, we are very happy with your customer service rep Marina and installation services crew members.read more

kathy simpson

20:27 20 Jan 21

This Company is not only fast and efficient, they are reliable. If they say they will call you -they call you. When... they promise to be at your door - they are at your door. Their installation of product is fast and painless. They are alsoextremely knowledgeable about product design and features which is anadvantage when making a choice of product. I have used this company for several installations and would highly recommend them for reliability and professionalism - their pricing is also excellent.read more

Gerald Eh

18:10 22 Dec 20

Good prices, friendly staff, great support and a large assortment of product. My mother purchased an electric easy-fold... chair and was having trouble using it. We went back and they made adjustments for her and now she is happy. When mom is happy, so is the entire family.read more

Kaille Campbell

20:59 16 Nov 20

I had a leak in my softtub so I contacted Mobility 1st. The staff were excellent, especially in the repair department.... Thank you for the help!read more

Douglas

23:07 24 Oct 20

I bought the Easyfold Pro 2.0 at Mobility 1st and I am thrilled with the results!! The young lady at the store was... super helpful and informative and the store had plenty of stock on hand so I could compare items I wished to look at. Once home and using the chair I am so happy it is delivering on all the adds promised and more! Thank-you!!read more

Currys Restaurant

23:17 28 Aug 20

The guys here are awesome. Needed help to borrow a wheelchair for a short time, since hospital ordered one didn't show... up.They lent us one to help get a person with a broken hip up 5 stairs and into their house.Didn't have too and did it with out issues or second thoughts. It is something they don't even do and didn't charge anything.Obviously people who care !!!If you need something go to mobility 1.Thank you mobility 1.read more

Shawna P

19:07 12 Aug 20

Recently bought a Softub from this location. Grace was helpful and easy to work with. Thank you!

David Benson

12:52 06 Aug 20

Our experience right from the first time walking in the front door was A1. The customer service was impeccable from... start to finish when purchasing a sleep CPAP machine as prescribed by my sleep doctor.Lia Who works as the full time certified sleep therapist was great to deal with on every level. She was extremely accommodating while educating us on the different style breathing masks and also on the various brands and features of sleep CPAP machines. It’s a big expense and it’s vitally important to trial different masks for comfort and overall effectiveness.It’s extremely important for my immediate and long term quality of life and overall health so I’m very thankful that I chose Mobility Plus 1st and their staff to assist me. Thanks a million Lia!!Lia sent me home with a trial mask and a trial machine before determining the best fit and examined my sleep results based off the built in computerized sleep log.I would highly recommend Mobility Plus 1st to anyone who needs professional customer service with health related products.Kindly,David Bensonread more

Grace Cabral

17:34 13 Jul 20

Great experience at Mobility 1st. They helped fit by husband with a brace for his carpal tunnel. The lady I dealt with... was very friendly, her name was Lakshmi. Will definitely be back for any other needs, was really impressed with the staffs knowledge and friendly.read more

Brett Worrad

17:12 13 Jul 20

I have made 2 purchases at Mobility 1st on different occasions and both times was impressed with the service and... knowledge of the staff. I was looking for various things for my mother in law and they went above and beyond to make sure I got the exact items she needed. I had a lot of questions and they made sure I had all the information I needed before making any decisions. Staff was very friendly, will definitely go back if anything else is needed and highly recommend this company.read more

Renee Manuel

15:11 11 Jul 20

Outstanding customer service and a wide range of scooters/wheelchairs to choose from. I am very happy that I was able... to find the perfect scooter for my grandmother.read more

Taylor Hamilton

00:10 11 Jul 20

Great service! My grandparents shop here and we have always been very satisfied.

George Bisson

22:46 10 Jul 20

PLAYING GAMES - BEWAREApparently Mark the general maanger plays games and offers people side deals to get other... customers to change their google reviews...Everyone in London should beware of the scams that Mobilty 1st is trying to play on perople in LondonMobilty 1st scammed a friend of mine out of $250 becuase he lost his job when covid 19 hit and they refused to give the money back to himApparently they don't care about people and how this global pandemic has affected hard working peopleread more

Margaret-Ann

03:58 17 Feb 20

I have gotten many different products from Mobility 1st from a cane to an Easy Fold Wheelchair, which I love. My most... recent interaction with Mobility 1st was with Leah regarding a CPAP machine and her service is top notch. Leah explained everything about setting up the machine and its features. Leah has called me to check and see how things are going. I've had to go back a couple of times to get the proper mask fit and Leah is always so helpful. I would definitely recommend Mobility 1st to anyone that could use their services.read more

Virginia Langford

01:03 11 Jan 20

I went to Mobility 1st, I had a walker that I got for a friend and one brake didn't work, they fixed it for free. Such... a great bunch of people. So peeps if you need a wheelchair or any kind of mobility thingy. Go see the people at Mobility 1st on Florence Street. This place and the people are so amazing, I have been to other mobility places and this one is the best. I even threatened to run the poor fella over with the walker and he was still so helpful. lolread more

Sami M

20:25 08 Jan 20

Came here for a few months ago to pick up a CPAP machine. Leah was absolutely wonderful with me. It was her first or... second day and her customer service was top notch. I always feel welcome to call her regarding any issues or adjustments with the machine. I'm very happy with my experience. Thank you Leah!read more

Scottie Alexander Darbishire

15:57 29 Oct 19

Complete 1 stop shopping for all your mobility needs! Repair services on site as well. Great friendly and helpful staff.

Ken Da Silva

22:00 28 Aug 19

Friendly Staff, Great Service And Awesome Product Knowledge. My Go To Health Supply Store!

Christian Nwachukwu

16:17 10 Jul 19

Excellent customer service. They made sure everything was right and ensured that my Dad got the right chair

Frank Bjelic

14:28 18 Jun 19

Great communication, quick relplies. Everyone is friendly from front desk to service. A special thank you to Sadie... for going above and beyond so quickly even though our daughters manual chair was not bought here. When no one could find a relacement wheel for her wheelchair and I mean no one could Sadie came through. Not only with one but two wheels (casters). Thank you so much 😊 for bringing my daughter life back to normal ASAP!!!Frankread more

Ann McInnis - Tonge

03:12 14 May 19

We bought our hot tub here. We love it. Easy to get in and out of. Comfortable, no hard plastic to sit on. They are... always helpful and friendly when we go in to buy supplies (filters etc).read more

Tricia T

16:15 24 Apr 19

Very helpful and knowledgeable staff! We bought our Softub hot tub here and were very impressed with the service. The... delivery guy was friendly, quick and explained everything we needed to know before he left.read more

Meg Last

14:53 25 Feb 19

I wouldn't shop anywhere else now for mobility and health wares! I highly recommended this first-class business... whose friendly, obliging and knowledgeable staff make sure you don't spend more than you need to. They serve their customers in a well-stocked, large and attractive showroom with an immense variety of medical equipment. They have recently helped me improve the quality of my apnea-affected sleep so that I now get the long, sound, uninterrupted sleep we all need to function well and safely. I am immensely grateful for their help.read more

TRACEY CARPENTER

19:11 25 Oct 18

Awesome customer service. Very friendly environment

Camille Petitjean

11:57 29 Jul 18

Well equiped store with friendly staffs.

Les Potts

01:09 01 Apr 18

Very helpful and knows products well

Rich Pitul

20:40 10 Feb 18

Was out of town with my mother in-law and her walker broke. Walked in to this store and they were incredibly helpful... for helping us to find a replacement in our budget.read more

Jovito Galo

19:39 01 Feb 18

I came along with my aunt when she needed mobility aids. I went along to make sure she wasn't taken advantage of and... was pleasantly surprised when they talked her into less than what she came looking for. They helped her get the right chair and cane based on her routines and home. Since then I've always recommended them.read more

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